We would like to ensure your complete satisfaction with the items you have bought. If however you wish to return or exchange your purchase from miista.com you must follow the below guidelines:
- Ensure that the item being returned is in good condition with all tags and labels attached. There must be no marks on the item.
- Returns and exchanges must include the original shoe box in good condition and without postal labels. Damages to or omission of the box from your return/exchange may result in a fee.
- Ensure that you have a proof of purchase.
Obtain a Return Authorisation Code by contacting info @ miista.com and return to us within 14 days of receipt of your order. Post the item you wish to return together will the completed Return Authorisation Code form to:Miista Web Returns
GROUND FLOOR 24 SHACKLEWELL LANE
LONDON, E8 2EZ
The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. The cost of returning the item to us is also your responsibility. We will issue you a refund (including original shipping charge) on receipt of the return or exchange the item for a different size or colour if preferred.
INTERNATIONAL SHIPPING – TERMS & CONDITIONS
Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Miista, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Miista. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to info @ miista.com.
STORE BOUGHT RETURNS POLICY
If you feel there is a fault with the product please return them to the store that you purchased it from, together with a proof of purchase. Your receipt acts as your contract with a store. They can then examine the product to see if they deem it to be a manufacturer fault.
If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.
For items purchased from miista.com please contact us directly, along with your proof of purchase.
We do not accept returns for any items bought during a sale or with a discount code. If you wish to exchange your order please follow the same process as above, however you will be charged for shipping.
If the item you received is faulty, please contact info @ miista.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from date of purchase to send the faulty item to us.
Lucky you – This returns policy does not affect your statutory rights!