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Terms

and Conditions

Terms & conditions

*COVID-19 Update. Due to the ongoing pandemic, we understand the difficulties regarding returning items, so we are extending our returns policy by 28 days in view of government lockdowns. 

We would like communication of notice within 14 days of receipt of goods regarding the return so we can prepare for it, but we want you to feel comfortable buying from us and we are more than happy to be flexible receiving returns during this trying time. We will of course refund as soon as we receive the returned items.

Miista will do it’s best to keep the website as up to date as possible. However we cannot guarantee that items shown will still be available. Once Miista has received your order request it will be processed within 2-3 working days, subject to availability.

We do not dispatch orders over the weekend. Any order placed after 4pm on Friday will be dispatched the following Monday.

Occasionally orders will arrive in separate packages. This will be of no extra expense to the customer.

If items you have ordered are out of stock, we will endeavour to contact you through the email you provided when placing the order. If we cannot contact you, or receive no response to our email, we will continue to process the remaining items on your order.

We will not supply a substitute product without your express authority.

Your Miistas have been carefully made by hand in Spain and inspected before shipped. Due to the handcraftsmanship and our unique material choices, slight irregularities may be noticeable. We do not consider fabric nubs, minor markings or inconsistency in colour as constituting a flaw.

Payment

Payments can be made securely online using Visa, MasterCard, American Express, Diners or Maestro Cards.

Please note that we do not store customer’s credit card details within our website database.

In order to take your payment we can transfer you to our Credit Card processing service provided by PayPal or Amazon Pay.

Delivery Costs

Shopping in GBP

UK Orders over £100.00 // Free Shipping

UK up to £100.00 // £8.00

Within the EU // £10.00

International // £20.00

Shopping in USD

US Orders over $150.00 // Free Shipping

US Orders up to $150.00 // $15.00

International Orders over $150.00 // $15.00

International Orders up to $150.00 // $25.00

Shopping in EUR

EU Orders over €120.00 // Free Shipping

US Orders up to €120.00 // €12.00

International Orders // €25.00

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Miista.

Online Returns Policy

*COVID-19 Update. Due to the ongoing pandemic, we understand the difficulties regarding returning items, so we are extending our returns policy by 28 days in view of government lockdowns. 

We would like communication of notice within 14 days of receipt of goods regarding the return so we can prepare for it, but we want you to feel comfortable buying from us and we are more than happy to be flexible receiving returns during this trying time. We will of course refund as soon as we receive the returned items.

We always hope you to love the shoes you bought from us. If you are unsure about the sizing before buying, email us at customerservice@miista.com. If however, you wish to return or exchange your purchase from miista.com please note the following: Miista allows the return of full priced goods within 14 days from the day you bought it on miista.com. The cost of returning the item to us is your responsibility unless the item is faulty. The same returns policy applies to items purchased with a personalized discount code; not in conjunction with Miista Sales, Outlet or Seasonal Promotions.

Exchanges or credit for full priced goods can be made within 28 days of the day it was bought from miista.com. Ensure that the item being returned is in an unworn condition with all tags and labels attached (Specifically there must be no marks on the soles or upper materials). Returns and exchanges must include the original shoe box in a reasonable condition and without postal labels. Damages to the box or omission of the box from your return/exchange will result in a £5 charge. All items bought in Miista Promotions, Miista Sales or Outlet can be exchanged for another item or online credit within 28 days but not refunded. Online credit cannot be exchanged for cash refund at any point. Online credit cannot be exchanged at Sample Sales. During Miista Sample Sales, all sales are final and we accept no returns. Please ensure that you have a proof of purchase. Obtain a Return Authorisation Code by contacting customerservice@miista.com and return to us within 14 days from receipt of your order.

If you have ordered in GBP - Post the item you wish to return together will the completed Return Authorisation Code form to: MIISTA WEB RETURNS 33 Wadeson St London, E2 9DR

If you have ordered in USD - Post the item you wish to return together will the completed Return Authorisation Code form to: MIISTA WEB RETURNS Seville CFS C/O Miista Euro cargo 230-79 International Airport Centre Blvd Jamaica, New York, USA, 11413

If you have ordered in EUR - Post the item you wish to return together will the completed Return Authorisation Code form to: MIISTA WEB RETURNS Rua De Pedra Verde 144D Maciera De Sarnes Portugal, 3700-715 

The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.

We do not typically accept online returns in Miista stores; please contact customerservice@miista.com for authorization before going ahead with any online exchange or return for credit. 

In Store Returns Policy

Shoes bought in store in an unused condition can be exchanged for replacement or store credit within 14 days with proof of purchase at the original store of purchase. If you'd like to exchange an item for a different size, please advise us of the replacement size required.

Please note that exchanges are based on stock availability and may not always be available.  Please note that we are only able to offer exchanges or store credit. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.  

If you are visiting us from abroad and have taken your goods back to your home country and want to exchange, the cost of shipping back to us is your responsibility; however, delivery is free on all replacement items, but if you are based outside the EU you will need to pay taxes and duties on any replacement items.  

Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Where provided, any packaging such as Miista dust bags should be included with your return. Unidentified returns may be returned to the customer. All shoes must be tried on a carpeted surface until you are certain you are keeping them. 

International Shipping

Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Miista, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Miista. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to customerservice@miista.com.

Privacy Policy

All of the information that you provide to Miista is strictly private and confidential.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Miista comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Cookies and Data

Miista applies European standards when it comes to data (the GDPR regulations).

And we apply this to all our customers, regardless of where you live. (In terms of EU jargon, we treat all of you as data subjects.)

Knowledge is power: This privacy policy is written in such a way for to understand not only what we do, but why we do it. In fact it's important in this day an age to understand privacy, period. 

Personal data

First, it's important for you to understand what personal data is in terms of European regulations (GDPR). It is any data from which a person can be identified, including your email address, a cookie (read more about them below), your location data, or anything associated with you, for example, anything you looked at online, or anything you bought. 

This is a much wider definition of personal data than in US law which is limited to your name, age and financial information.

Sensitive personal data

In terms of European regulations, there’s a special class of personal data, referred to as sensitive personal data. That’s data concerning someone’s race, ethnic origin, political views, religious or philosophical believes; trade-union membership, health, or sex life.

Miista does not collect or hold or - importantly - try and infer any such data. It also does not work with data processors (see below) who do. 

Miista the data collector

In terms of GDPR Miista - in most cases - act as what is called a data collector. A data collector is an entity which the data subject (you) is transacting with and therefore trusting their personal data to. As a merchant, Miista is considered a data collector.

Data processors

You also need to know what a data processor is. It is any company that is storing and/or processing the data on behalf of a data collector. Our eCommerce platform, Shopify, is a data processor.

It is our responsibility as a data collector to ensure that any company that is processing the data of our EU customers (and in our case everybody) is compliant with GDPR.

There are many things that a data processor needs to comply with, like only processing data to the extent entrusted to them by Miista.

In other words, a data processor can’t take the data Miista is sharing and opportunistically do something with it. If we share cookie data (see below) with Facebook to show you a pair of shoes, they can not use it for another purpose.

They must erase or return data back to us on request at the end of a service contract. And any processor is responsible for ensuring that they are employing “appropriate technical and organisational measures” to secure personal information in their possession.

Here is a list of the data processors we use:

  • Shopify (the cloud-based software that powers our online shops);

  • Klaviyo and Mailchimp (for our email lists);

  • Facebook and Instagram (for advertising);

  • Google Analytics for (for analytics);

We checked. All of these claim to be GDPR complaint. All of these may take data outside of the European Economic Area for processing. To be able to do this they need to have Privacy Shield Verification. Again we checked. All of them have it. 

How we collect data

  • We collect data to be able to complete a transaction and keep you informed about a purchase. (When your shoes ship for example). This is not the same as a marketing email. 

  • We do not assume a transaction with our business implies consent. 

  • We require opt-in (and not opt out) for permission to send you emails about new products, sample sales or news.

  • We also require your express permission to use cookies to track your use of our site (see below). 

Cookies (See our policy of the use of personal data further down this page)

Almost all modern websites use cookies. They have many uses, such as: tracking users as they navigate around a website; remembering user preferences and shopping cart contents; auto-logins for visitors coming back to a site; and website security.

About Miista’s cookies

This website uses cookies. 

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

How we get permission:

You give us permission to use cookies when you visit our site for the first time we warn you of this fact, via a pop up at the top of the page. 

Cookies on our website

Miista uses the following cookies on this website, for the following purposes:

Shopping cart cookie – so we can add stuff to your cart. Read more here.

[Other] third-party cookies

When you use this website, you may also be sent the following third party cookies, which may be used for the following purposes:

Google cookies

Miista uses Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.]

Facebook Pixel

To be able to serve Facebook and Instagram ads, including so-called remarketing ads of products you looked at but did not buy. 

You can control how Facebook uses this data by following this link.

Read more about Facebook and cookies here.

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites including this one. If you struggle buying from our site because of disabled cookies, contact us.

Personal information collection

Miista collects and uses the following kinds of personal information:

  • information about your use of this website;

  • information that you provide for the purpose of registering or buying with the website;

  • information about transactions carried out over this website;

  • information that you provide for the purpose of subscribing to the website services including our emails;

  • when you make a comment or leave a product review, or send a picture for publishing in the Miistas section;

  • Information that is publicly available, we may for example embed YouTube Videos or Instagram pictures.

Using personal information

Miista may use your personal information to:

  • send to you products that you purchase;

  • personalise the website for you;

  • enable your access to and use of the website services;

  • publish information about you on the website;

  • supply to you services that you purchase – like shopping vouchers;

  • send to you statements and invoices;

  • collect payments from you (although we don’t actually ask for Payment information – PayPal deals with that for us); and

  • send you marketing communications (to try and sell you more shoes!)

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Miista may disclose your personal information to the extent (and only to that extent) that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend Miista’s legal rights.

Securing your data

Miista will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Miista will store all the personal information you provide securely.

We do not collect or store Payment Details at all. 

Updating this statement

Miista may update this privacy policy by posting a new version on this website. It’s a total drag but you should check this page occasionally to ensure you are familiar with any changes.  Or contact us and ask.

Other websites

This website contains links to other websites. Miista is not responsible for the privacy policies or practices of any third party you visit from a link found on Miista.

Questions, requests, deletions or feedback

If you have any questions about this privacy policy or Miista’s treatment of your personal information, or if you want us to send you the data we hold on you, please use our contact page. 

You can also at any time request us to delete your data using the same form. 

AnyQuestions?