PAYMENTS

Payments can be made securely online using Visa, MasterCard, American Express, Diners or Maestro Cards.

You can also shop easily and safely with PayPal, Google Pay, Shop Pay and Klarna*.

Please note that we do not store customers’ credit card details within our website database.

*Klarna is only available when shopping in euro in the following countries: France, the Netherlands, Austria, Finland, Germany and Belgium.

Klarna T&Cs:

Orders placed with Klarna can only be returned for a refund. If the order is returned in full, your Klarna invoice will be cancelled, and any funds paid towards the invoice will be refunded. If you have made a partial return, a new updated invoice will be sent to you by email by Klarna. If you wish to exchange for a new size, item, or colour, please return your current item(s) for a refund and place a new order for the new item(s) with your preferred payment method.

DELIVERY COSTS

United Kingdom

Free standard shipping (5 - 6 working days)

Express shipping is £15 (2 -3 working days)

£15 return fee (includes DHL return label)

Europe

Free standard shipping (5 - 6 working days)

Express shipping is 15€ (2 - 3 working days)

€15 return fee (includes DHL return label)

United States & Canada

Free express shipping (4 - 5 working days)

$15 return fee (includes DHL return label)

Rest of the world

£30/€30/$30 on all orders below £300/€300/$300

Free express shipping on all orders over £300/€300/$300 (4 - 5 working days)

£15/€15/$15 return fee (includes DHL return label)

*Free shipping thresholds are automatically applied at checkout.

Taxes and Duty Fees

United Kingdom, European Union and Canada - Taxes or duty fees incurred by shipping are covered by Miista.

United States - taxes or duty fees on all orders below $800 are covered by Miista.

Rest of the world (including Switzerland and Norway) - local fees for duties apply to the customer.

HOLIDAY FINAL DELIVERY DATE

For guaranteed delivery before or on the 24th December, please place orders before midnight on the 16th December.

DELIVERY TIMES

All orders take 1-2 working days to be processed at our warehouse before being sent out.

You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link for you to follow the progress of your shipment.

Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.

Delivery times depend on the destination:

• Delivery within the UK takes 2 to 3 working days.

• EU, US and International deliveries take 3 to 5 working days.

During busy sales periods deliveries may take up to 6 working days longer than usual.

SHIPPING ENTITIES

GBP orders within the UK territories

Miista Trading UK

Reg: 09346375

33 Wadeson Street, London, England, E2 9DR

UNIT 17

Furness Vale Business Centre, Calico Lane, Furness Vale, High Peak. SK23 7SW

USD and EUR orders to the rest of the word

Miista Trading Europe

Reg: 515085871

Rua da Estrada Real, nº 902, Lugar de Nadais

District: Aveiro Municipality: Santa Maria da Feira

Parish: Escapães

4520 - 025 Escapães